Frequently Asked Questions

How can I update my personal information?

How do I inactivate my account?

How do I manage my notification preferences?

How does two-factor authentication (2FA) work?

What should I do if I get locked out of my account?

Why does it say my account is not active and I'm restricted from ordering?

How do I add a dependent to my account?

How do I manage medications for my child?

How do I link my child's prescriptions to my account?

My child is between the ages of 12 and 17. Why can't I see their account yet?

My child has turned 18. What happens to their account?

Can my child order their own medication?

Can I remove a dependent from my account?

My dependent's insurance is not showing. Why can't I order for them?

What should I do if my prescription is denied?

My prescription has run out or expired. Can I get a renewal?

How long will prescriptions take to fill through Highly ReliableRx?

My prescriber sent my prescription to another pharmacy, but I want it filled at Highly ReliableRx. What do I do?

How will prescriptions be delivered through Highly ReliableRx?

My temperature-sensitive delivery is delayed. What should I do?

My delivery is delayed. What should I do?

I received the wrong item. What should I do?

My package or medication arrived damaged.

How can I track the delivery status of my order?

My prescription is a Schedule II Controlled Substance. Do I need to sign for this when it is delivered?

I want to postpone my delivery.

Can I cancel my order?

I need to change the address associated with a pending order.

What happens in the case of a medication recall?

What do the order statuses mean?

How can I check the status of my order?

My order status has not progressed.

Why can't I order yet? My medication is running low.

How do I pay for my prescription?